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Exchange request form | Zhoelala

Customer service > Exchange request form
This exchange request form is intented to simplify the exchange request procedure. You benefit from a 14 days delay after receiving your order to fill and send this form. Please, fill it carefully to facilitate the treatment of your data.

WARNING : only accepts exchanges of products :
- damaged by transportation,
- mistakenly delivered at a wrong address,
- needing a size change.
Any exchange request for a different color or model is not accepted and will be automatically refused.
[email protected]
Last name *
First name *
E-Mail *
Order n° *
Date of order *
Date of delivery *
Cause of Return *
Product(s) *
  • Sending the form : You can fill the form online and you will receive a confirmation e-mail soon as we receive it. You can also send us this withdrawal form by email, fax, or registered mail, with your signature and the expedition date (postal service date, email date or fax date serving as a proof).
  • Return of products : You have up to 14 days after your withdrawal demand to send the concerned products. The concerned products must be in their original condition, along with their original packaging. 
  • Refund : Refund will be done in 14 days following the reception of the products in their original condition.