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Withdrawal form | Zhoelala

Customer service > Withdrawal form
Use this form to ask for a withdrawal. You have up to 14 days to fill in this form after your order has been received. Please fill in each information carefully to make sure your request will be processed as soon as possible.
E-MAIL
[email protected]
Last Name *
First Name *
Téléphone
E-Mail *
Order N° *
Order Date*
Delivery Date *
Reason of return *
Product(s) *
  • Sending the form : You can fill the form online and you will receive a confirmation e-mail soon as we receive it. You can also send us this withdrawal form by email, or registered mail, with your signature and the expedition date (postal service date, email date serving as a proof).
  • Return of products : You have up to14 days after your withdrawal order to send the concerned products. The concerned products must be in their original condition, along with their original packaging. 
  • Refund : Refund will be done in 14 days following the reception of the products in their original condition.